All the answers to your business’s questions in one place. Up-to-date. Vetted. And ready to save you time.
Your experts happily contribute, verify and upvote correct info. Your info stays fresh and trusted.
Asking the same question again and again wastes time. Our Ask a Question Wizard will offer suggestions for related questions in real time.
Our easy-to-use text editor makes it easy for anyone to elaborate on their problem, provide context, and relevant details. Employees who are more comfortable with markdown can easily toggle between modes.
If you think you know who can answer your question, tag the team member or user group to send them an alert.
Employees can upvote questions to acknowledge they found the question useful and to help identify the most pressing content.
Once an answer is submitted, the author of the question can accept it and mark it as the correct answer.
From onboarding guides to company-wide announcements, Articles keep all your critical info in one place. Easy to use. Easy to find.
Choose from a variety of content types and leverage the same tags used for questions to categorize your article and make it easier to discover.
Our simple text editor supports content in commonly-used formats. If the content already exists in another format, you can quickly copy and paste the content and all your formatting comes along for the ride.
Sketch an outline to finish later and invite others to help you write content collaboratively before publishing.
Leverage Collections to group your Article with relevant questions and answers.
Choose who can edit or contribute to your article in the future. Articles that become outdated can also be flagged by any user for updates.
We’ve gamified the knowledge base. So your team has fun collaborating and getting work done.
Info isn’t helpful if you have to remember exact phrasing or who told you. Our tags, collections, and search capabilities bring answers to your fingertips in seconds.
Our public site has a wealth of knowledge built up by our community of millions of developers and technologists — leverage it seamlessly alongside your internal knowledge.
Tags can be customized for your organization and help group content into categories. They also help make knowledge easy to find for others.
Our integrations with Slack and Microsoft Teams allow your team to search where they are already working.
Create a collection to help onboard new employees or group content from a recent product launch.
Content Health ensures your knowledge base is trusted. It alerts you when answers need to be reviewed. So your content never becomes stale or inaccurate.
Experts are notified when knowledge is likely outdated and needs to be reviewed. Once the content is verified or edited, it will be removed from the queue.
Employees can update questions and answers over time to keep them relevant and accurate.
Experts can verify if a post is up-to-date, edit its content for accuracy, or mark a post obsolete. Posts that are marked obsolete can be retained and locked for historical reference.
Security is sacred. We keep info for your eyes only.
More about securityMeasure adoption, engagement & knowledge reuse with our dashboard so you can see how your team is engaging with knowledge over time.
Keep a look out for who are the most engaged and can become your Subject Matter Experts.
Track engagement over a specified time period and against a defined benchmark set by Admins.
Filter engagement metrics by tag to see the breakdown of new questions, answers, interaction rate, and other key metrics.
Visualize how knowledge flows across your organization to track collaboration and reduce knowledge silos.
Bring people and knowledge together around a specific domain to share valuable resources and collaborate in focused ways.
Communities use identifying tags to aggregate content from across your instance—questions, answers, Articles, Collections—to surface the most relevant content in your Communities.
Increase speed to solutions through highly-targeted collaboration and problem solving. Allowing you to go deep on a topic, technology, project, affinity, or skill set and connect with likeminded users in your Community.
Communities surface activity from subject matter experts at the top of Questions and Article tabs, helping teammates identify and learn from the experts. The Members tab helps connect users with shared interest in their Community’s domain.
Get the answers from your Stack Overflow for Teams instance in Microsoft Teams or Slack. Get more context in GitHub and Jira. Make your other tools better.
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